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Customer Service Department
"The objective of our Customer Service Department is to consistently provide each one of our customers total satisfaction with the most prompt, efficient, courteous, and personal service there is in our industry. Call us now and find out for yourself!" 
Domestic
"We have three groups in our Domestic Customer Service Department namely: the Chemical Group servicing our Rubber and Plastics customers, the Mineral Group servicing our Paint, Paper, Ceramics, and Specialties (pharmaceutical, cosmetic, agricultural, personal care, etc.) customers, and the Petroleum Group servicing our petroleum customers. This set-up gives our Customer Service Reps the ability to better focus on their individual customers and specialize in their specific industries. Call us and experience it!" Chemical Group Meet the Customer Service Reps in our Chemical Group. These CSR's are trained specifically to assist our customers in the Rubber and Plastics Industries. Their pleasant attitude and attention to detail have consistently been highly rated by our customers. 
Minerals Group The CSR's in our Mineral Group give our customers, in the Paint, Paper, Ceramics, and Specialties (i.e. pharmaceutical, cosmetic, agricultural, personal care) Industries, the best possible service. Their extensive training in customer service and knowledge of their customers' needs make them an excellent group. 
Petroleum Group Our Petroleum Customer Service Group's knowledge, know-how, and experience provides the best possible client care to our customers. Continuous comprehensive training is conducted as often as necessary to insure the good consistent quality of our service offerings. 
International
"We have individual Customer Service Representatives for our customers and distributors in the Far East/Oceania, Europe/Middle East/Africa, and Americas. This assures prompt attention to our global customers. Many of our CSR's are also bilingual which affords the utmost efficiency in communication, making them an outstanding group. To increase efficiency, we have established a Documentation Group within the International Group to function in tandem with our International Customer Service Representatives to ensure timely documentation. Call us from anywhere in the world and we'll speak your language!" International Customer Service Group
Meet the International Customer Service Representatives for our global customers and distributors. With their strong background in the exporting business processes, our International CSR's are ready to assist you and meet all your global requirements. 
 
Unavailable for photo: Dagmara, International CSR.
International Documentation Group Meet the members of our International Documentation Group. Working with the International Customer Service Group, their objective is to ensure timely documentation. 
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 Customer Service –Domestic/International Purchasing –Resale Products Purchasing –Raw Materials/ Production Planning Logistics/Inventory Control Special ServicesInformation Request |
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R.T. Vanderbilt Company, Inc. 30 Winfield Street Norwalk, CT 06856 800.243.6064 fax:203.853.1452 |